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Return & Refund
xWe have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@siflly.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@siflly.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 10 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 10 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@siflly.com.
Shipping Policy
x1. Shipping cost Free shipping on all order. 2. Estimated delivery time based on customer locations All destinations: 2-6 business days for US customer 3. Where does Siflly deliver? U.S: We ship orders to all U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses. United Kingdom,Australia,Singapore,Malaysia: We ship orders to all areas Monday – Friday, except public holidays. HongKong,Macao: We ship orders to all areas Australia Monday – Friday, except public holidays. 4. How can i track my order? Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales. As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available. 5. What should I do if the delivery is delayed/What if my package is lost Our parcels are delivered by logistics companies, which can track the logistics status in real time, but if the delay/loss is caused by irresistible reasons, we are also deeply sorry, we can do the following: A, Maintain communication with the our service The last thing we want to see is that your package has been delayed. Make sure we know the status of the package. We will keep in touch with you at any time and let you know the status of the package. And explain the situation to you. B. Track your goods in real time When you notice a delay at any time during the shipment process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay and you are anxious to get the package, you can contact us, and we may re-issue the package using other shipping methods according to the situation. 6. About cancel your order You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Thank you for your understand! Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand! If you have any question, You can contact us directly: service@siflly.com
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